SHIPPING INFORMATION
Shipping terms & conditions
A clear shipment starts with a shared understanding.
Before you arrange a shipment
Share accurate product, packing and destination details. Ask our team to confirm the service scope, charges, handling arrangements and required documents for your shipment in writing.
Policy areas under review
The following details require confirmation by HINEXON and appropriate review before final terms are published.
Quotation & service scope
Quotation validity, included services, exclusions, payment schedule and any changes after cargo measurements are confirmed.
Cargo requirements & restricted goods
Accepted and prohibited cargo, declaration requirements, documents and destination-specific restrictions.
Packaging & collection
Packing standards, labelling, receiving procedures, collection and handling responsibilities.
Customs & destination charges
Documents, importer responsibilities, duties, taxes and other charges, including who pays each cost.
Warehousing & storage
Receiving arrangements, storage periods, charges and uncollected-cargo procedures.
Transit & delivery
Estimated timelines, delays, delivery scope, address requirements and proof of delivery.
Insurance, loss & damage
Available cover, exclusions, responsibility, reporting procedures and claim deadlines.
Cancellations & disputes
Changes, cancellations, refunds, complaints and dispute handling.